Cancellation Policy

Last updated: August 24, 2026

This Cancellation Policy applies to orders placed on ShopCubsy. ShopCubsy is owned and operated under UnicornKart LLC, a company based in the United States, with India-based operations under Unicornkart supporting sourcing, packing, processing, fulfilment, and logistics.

By placing an order, you also agree to our Terms of Service, Shipping Policy, Refund & Return Policy, and Privacy Policy.

Business information

  • Store: ShopCubsy
  • Website: https://shopcubsy.shop
  • Legal owner / parent company: UnicornKart LLC
  • Registered business address: 30 N Gould St, Suite 4000, Sheridan, WY 82801, United States
  • Operational market: India
  • India operations: Unicornkart
  • Customer support: contact-us@shopcubsy.shop

Cancellation before dispatch

If you want to cancel, email us as soon as possible. An order can generally be cancelled only before it has shipped. Include your order number, purchaser name, phone or email used at checkout, and the reason for cancellation. A request is not confirmed until our team verifies the order status and sends approval.

After dispatch

Once an order has been dispatched, cancellation may no longer be possible. You may accept delivery and submit an eligible return request under the Refund & Return Policy. Eligibility depends on the product type and condition, the reason for return, and the applicable return window.

Cancellation by ShopCubsy

We may cancel an order because a product is unavailable; supplier, fulfilment, courier, or serviceability restrictions apply; payment or COD verification fails; an address is incomplete or incorrect; the customer cannot be reached; suspicious or fraudulent activity is detected; a pricing, product, or inventory error occurs; or the order violates a policy or law.

If we cancel an eligible prepaid order, the refund will be processed under our Refund & Return Policy. A failed authorisation or reversed payment may disappear automatically according to the payment provider’s timeline.

COD and failed delivery

COD orders may be verified by phone, SMS, WhatsApp, or email before dispatch. An unverifiable COD order may be cancelled. If a customer refuses delivery, is unavailable, provides an incorrect address, or does not respond to the courier, the shipment may be returned to origin. Repeated refusal or failed COD delivery may lead to future COD restrictions.

For a prepaid parcel returned because of customer refusal, unavailability, or incorrect address information, actual shipping, handling, gateway, or return-to-origin charges may be deducted where applicable and legally permitted.

Refund timeline for approved cancellations

Approved prepaid cancellation refunds are generally processed within 5–10 business days. The bank, card issuer, wallet, UPI provider, or payment service may need additional time to reflect the amount.

How to cancel

Email contact-us@shopcubsy.shop as early as possible. Support is available Monday to Saturday, 10:00 AM–6:00 PM IST, and responses are usually sent within 24–48 business hours.