Refund & Return Policy
Last updated: August 24, 2026
This Refund & Return Policy applies to purchases made through ShopCubsy. ShopCubsy is owned and operated under UnicornKart LLC in the United States, with India-based operations under Unicornkart supporting sourcing, order processing, fulfilment, and customer service.
By ordering from us, you also agree to our Terms of Service, Shipping Policy, Cancellation Policy, Privacy Policy, and any product-specific return conditions disclosed before purchase.
Business information
- Store: ShopCubsy
- Website: https://shopcubsy.shop
- Legal owner / parent company: UnicornKart LLC
- Registered business address: 30 N Gould St, Suite 4000, Sheridan, WY 82801, United States
- Operational market: India
- India operations: Unicornkart
- Customer support: contact-us@shopcubsy.shop
7-day return window
Unless a different condition is clearly stated on the relevant product page, return, replacement, or exchange requests must be submitted within 7 days after delivery. Requests received outside the applicable window may not be accepted.
Eligible reasons
You may request support when you receive a wrong, damaged, defective, incomplete, or materially misdescribed item, or an incorrect size, colour, quantity, or variant. A change-of-mind return may be considered only when the item is eligible, unused, unwashed, unaltered, complete, and in its original condition with tags, accessories, manuals, seals, and packaging.
Report damaged, defective, or wrong items
Email us within 7 days of delivery with the order number, purchaser name, registered phone or email, clear photos of the product and packaging, and an image or video showing the issue. An unboxing video is helpful when available but is not the only evidence we may consider. After verification, we may provide a replacement, reship a missing item, issue store credit, refund the eligible amount, or offer another reasonable solution.
Non-returnable products
For hygiene, safety, personal-use, or product-specific reasons, certain items may not be returnable after opening or use. This can include used, washed, stained, altered, damaged, or improperly handled products; products with broken seals or missing parts, tags, accessories, or packaging; customised items; consumables; and clearance or final-sale items clearly marked non-returnable.
Baby-care or close personal-use products may be non-returnable once opened or used where this restriction is displayed on the product page. A verified wrong, damaged, defective, or incomplete item remains eligible for an appropriate remedy as required by applicable law.
Condition of returned items
Approved returns should be packed securely and sent back in the condition received, with all original components. We may decline a return when the product has been used beyond reasonable inspection, damaged by misuse or negligence, altered, washed, stained, or returned incomplete, or when the issue cannot reasonably be verified.
Return shipping
When the return results from our error, a supplier error, courier damage, a defect, a wrong item, or a missing item, we will arrange pickup where available or cover reasonable return shipping as instructed. For an eligible change-of-mind return or an incorrect choice made by the customer, return shipping may be the customer’s responsibility. Do not send a product without written return approval.
How to request a return
- Email contact-us@shopcubsy.shop within the return window.
- Include the order number, purchaser name, phone number, reason, and supporting photos or video.
- Wait for approval and the return or pickup instructions.
- Pack the complete item securely and follow the instructions provided.
Inspection, replacements, and exchanges
A return is approved only after our review and, when required, inspection of the returned item. Replacement and exchange requests depend on eligibility, stock, variant availability, product condition, and courier serviceability. If a replacement is unavailable, we may offer an eligible refund or store credit.
Refund timing
Once approved, we generally process a refund within 5–10 business days. Your bank, card issuer, wallet, UPI provider, or payment service may require additional time to post it. Prepaid refunds are normally sent to the original payment method. For COD orders, we may request accurate UPI or bank details; delays caused by incomplete or incorrect refund information are outside our control.
Original shipping and COD costs
Original shipping, handling, COD, gateway, or return-to-origin charges may be non-refundable for customer-preference returns, refused deliveries, incorrect addresses, or customer unavailability, where stated and legally permitted. This does not reduce remedies available for a verified defect, wrong item, or our error.
Contact
For a return, replacement, exchange, or refund, email contact-us@shopcubsy.shop.